For most county citizens, the answer is VDOT - the Virginia Department of Transportation. In fact, VDOT is responsible for maintenance of all public streets, roads, and highways in the county (in contrast to cities, where the city governments are responsible for maintenance). The exceptions to this general rule are the various private streets, for example in townhouse or condominium developments, where property owners' associations have maintenance responsibility. VDOT maintains the following for citizens to report road problems or concerns:
You can reach the local VDOT Residency Administrator's office by phone at 253-5138; the Williamsburg Area Maintenance Headquarters at 253-5138; or, the Seaford Area Maintenance Headquarters at 898-5151. You can also submit a service request by calling the central service center at 1-800-FOR-ROAD (367-7623). Other helpful links are below.
VDOT Customer Service Center
Online Work Request
https://my.vdot.virginia.gov/VDOT Customer Service Center