For Utility Billing, please call 757-890-3702 For Utilities/Sewer Emergencies, please call 757-890-3773 For Utilities Operations, please call 757-890-3750
Preventative Maintenance
Preventative Maintenance personnel is responsible for the following:
Cleaning of all manholes and mainlines in serviced areas, and cleaning the service lines when needed
All mainline and service line backups
Performing all pipe patch repairs (to include repairs to mainlines that do not require excavation)
Weekly pump station cleaning
Completing work orders for areas that require regular maintenance to avoid sewer backups
CCTV
The CCTV team televises the service areas to locate defects in the sewer systems that would disrupt service for citizens. This includes obtaining all information for in-house repair, or contract to repair.
Utilities televises new construction projects as well prior to the County taking over the system. They perform manhole inspections, and televise sewer lines from previous backups on mainline or service lines to determine cause. CCTV also provides tap locations when necessary.
CONSTRUCTION
Construction personnel performs daily repairs on County-owned sanitary sewer lines. They are responsible for:
Installing County clean-outs where one may not exist
Resealing manholes to prevent infiltration
Installing grinder pumps for the operations of the mechanical systems
In addition, they also:
Install vacuum pots for mechanical systems
Install all taps for new construction
Perform all after-hours emergency repairs to gravity, vacuum, and force main sanitary sewer systems