York County Utility Billing Assistance
York County Utility billing has CARES Act funds available to assist those who are behind on their bills due to Covid-19. This assistance is for the sewer maintenance portion of the York County utility bill.
The initial program deadlines have been extended and assistance is provided on a first come, first served basis. Certain eligibility criteria apply. Customers should email their address and explain their situation to email@example.com to see if they qualify for the utility relief program. Customers may also call Utility Billing at 890-3702 to speak with a staff member.
Other assistance may be available for water and wastewater bills from HRSD and Newport News Waterworks. Contact information can be found online at https://www.hrpdcva.gov/departments/water-resources/hampton-roads-covid-utility-relief
|Solid Waste & Recycling
||Monthly Rate||Bi-Monthly Billing|
|Curbside Garbage and Recycling
|Garbage Only Service||$21.50||$43.00|
|Recycling Only Service||$7.50||$15.00|
|Garbage and Recycling - Senior Citizen Rate
|Garbage and Recycling - Low Income||$15.00*||$30.00*|
|Extra Charge for Backyard Service||$12.25||$24.50|
|Extra Charge for Long / Private Driveway||$16.00||$32.00|
|Extra Charge for Additional Container||$10.00||$20.00|
* Low Income Rate available for those households that qualify. Call 890-3780 for details.
We offer several convenient ways to pay your bill:
- In person at the Treasurer’s Office or in the Drop Box on the front of the building located at 120 Alexander Hamilton Blvd
- By mail - checks should be made payable to Treasurer, York County, and mailed to PO Box 10, Yorktown, VA 23690
- Automatically with SmartPay - your payment is automatically deducted from your checking or savings account on the due date
- Online — with E-Check or credit card PLEASE NOTE - Payments made after 5:00 pm will be credited the following business day. ALL ONLINE CREDIT CARD FEES ARE CURRENTLY WAIVED UNTIL 12/30/2020. THERE REMAINS AN EXTRA CHARGE FOR THE BY PHONE OPTION.
- By Phone - 1-877-690-3729. Enter Jurisdiction Code 1069 and select option 1 to pay the Utility Bill. (Payments are made through an outside agency called Forte with a credit card only.) ***** There is an extra charge to use a credit card for THIS option.*****
The residential sewer rate is $52.00 every other month.
Sewer maintenance rates are based on the cost of maintenance and rehabilitation of the County's sanitary sewer infrastructure and seventy-plus pump stations, as well as for the capital improvement expenditures necessary to meet the requirements of the Hampton Roads Regional Consent Order executed with the Commonwealth of Virginia, Department of Environmental Quality, effective September 26, 2007.
Utility Billing is responsible for billing all York County utility charges every two months. York County utility charges include sewer maintenance charges, trash collection and recycling fees, and connection fee payments for new water and sewer services.
We serve over 22,000 accounts and bill over $8.2 million dollars in revenues annually.
We pride ourselves on our customer service. We do our best to provide accurate bills for utility services and quick responses for information whenever requested.
Be sure to contact us if:
- you have questions about your York County Utility Bill
- you buy or sell a house
- you need to make payment arrangements