The Taxpayer Portal is the taxpayer self-service component. This new portal will provide you direct access to your tax accounts including bill history, payments, submissions, and correspondence.  

Taxpayer Portal  Opens in new window

The online tax credit card payment portal is not yet accepting payments. In the meantime, you can pay your tax bill(s) with any of our other options:

  1. Online with a check at
  2. In person with cash, check, money order, debit card, or credit card at the Treasurer’s Office located at 120 Alexander Hamilton Blvd., Yorktown, VA 23690
  3. Over the phone with a credit card by calling 877-690-3729 using Jurisdiction Code 1069

Need help? This guide will familiarize you with the initial steps to take to create a portal account as well as general navigation of the portal.  

Still have questions?  Call 757-890-5913 or refer to the FAQs listed below

  1. Creating an Account
  2. Manage Account Access (Grant & Revoke Access) & How to Access Other Accounts
  3. Password Reset
  4. Error Message
  5. Electronic Billing
  6. Finding the Amount of Taxes Paid
  7. Personal Property & Business Tangible Property
  8. How Do I Obtain a Dog License?
  9. Business License Tax
  10. Consumer Use Taxes (Meals Tax, Transient Occupancy & Room Tax, Short Term Rental Tax)

How do I create an account?

Please click on the Register link on the Taxpayer Portal home page. You will be required to enter an email and password. A confirmation email will be sent to the email used to register. You must open that email and click the link to confirm the account. Next you login using the email and password. You then select the account type and will be required to provide identifying information to access the information. 

I am not receiving the confirmation email?

Email from the application could mistakenly be blocked by your service provider. Actions you can take to resolve this problem. 1. Add to your contacts list. Confirmation emails from will have a From header with the following email address: . You might consider adding this email addresses to your contacts list (address book) and/or asking your email provider to unblock or whitelist the email addresses. 2. Check your SPAM folder. Email from can get caught in SPAM filters. Check the SPAM folder in your email inbox to see if the confirmation email is there.

How can I have the system resend the confirmation email?

To resend a confirmation try to log in to the system. You should immediately see a message telling you that a confirmation message has been sent and the email address that it was sent to. The confirmation email will originate from

I am at the screen that says "Confirm Email Address", what do I do now?

Go to your email inbox and click on the link at the end of the message (where it says "Please confirm your account by clicking here"). When you do this, a new window or session will open with the message "Thank you for confirming your email. Click here to continue".

Can I use the same email address for a personal and business account?

No. You must use unique email addresses to create each account.