Benefit Programs

Program Eligibility

The Department determines eligibility for the following programs: 

  • Temporary Assistance to Needy Families (Formerly AFDC)
  • Auxiliary Grants
  • General Relief for Unrelated Children
  • Heating and Cooling Assistance
  • Medical Assistance (Medicaid)
  • SNAP (Food Stamps)

For detailed information on any of these programs, you may refer to the Virginia Department of Social Services website or CommonHelp.

CommonHelp Opens in new window

CommonHelp is a web-based app that will allow Virginians to screen for eligibility and report changes: 

  • Social Services benefits 
  • Services
  • Apply for benefits 
  • Complete renewals 
  • Check the status of their benefits 
  • Report  a change 

Access is available 24/7.

FCC Emergency Broadband Benefit Program

The Federal Communications Commission (FCC) has announced that the $3.2 billion Emergency Broadband Benefit Program launched on May 12. The program provides a $50/month ($75/month on tribal lands) subsidy for the cost of internet service for select individuals for 6 months. The list of Virginia's participating broadband providers can be found - here. Eligible households can sign up for the program directly through their broadband provider or online.  For more information and to sign up, visit the program website here

Office Hours - Monday through Friday 8:00 a.m. to 4:00 pm 

You may file an application for Benefit Programs using the following methods: 

  • In person anytime during the above office hours 
  • Online at
  • Calling 1-855-635-4370 (All Programs)
  • Calling 1-855-242-8282 (Healthcare, Medicaid, Information)
  • Calling 1-833-5CALLVA (833-522-5582) Virginia 1 Benefits

Interviews are required for applications submitted for Supplemental Nutrition Assistance Program (SNAP) and Temporary Aide to Needy Families (TANF). All interviews will be scheduled and conducted via telephone unless a face to face interview is requested. 

*NOTE* Interviews are being waved temporarily due to the "Public Health Emergency"